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Terms and Conditions

 

Copyright and Tradmark Notice  Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Crystal Chrysalis Copyright © 2019, ALL RIGHTS RESERVED.   

 

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, without our prior written permission.  All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.  

 

Credit Cards are accept via Paypal and Shopify Checkout. No credit card or personal information is stored on this site.  

 

Multiple Product Orders

For a multiple product order, all products contained in the order are shipped at the same time. Products that are unavailable at the time of shipping will be refunded immediately. 

Order Acceptance Policy  

Crystal Chrysalis reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply you a comparable item if an item was lost or damaged. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.   

 

Returns

Due to the nature of our items being one of a kind items, returns are not accepted. You may file a claim with Canada Post should your item arrive damaged and your package shipped Insured mail. 

*Should you receive a damage item, in order to file a claim with Canada Post (if your package was shipped insured) 

As per Canada Posts rules,

It is now Canada post's policy to provide picture proof of any/all damaged goods and packaging in order to be reimbursed for any claimed damage. 

Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will be accepted for return up to 15 days from the date of purchase.

 

Shipping Policy

Shipping Time - Most orders will ship within 24-48 hours on receipt of payment the next business day. 

Custom orders will be sent as soon as made up as per your request and you will be notified via email upon shipping.

 

Orders are not processed or shipped on Saturday, Sunday or Holidays.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Canada Post only as an estimate.  

 

We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.   

 

Taxes & Customs or Duty Charges

Our Shop does not charge sales tax . For orders shipped to other Countries, you are solely responsible for all sales taxes, other taxes and or any duties.   

 

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Crystal Chrysalis shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.  

Crystal Chrysalis shall have the right to refuse or cancel any such orders whether or not the order has been confirmed. If you have already been charged for the purchase and your order is canceled, Crystal Chrysalis shall immediately issue a credit to you in the amount of the incorrect price.  

 

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Crystal Chrysalis signs them or not. 

We reserve the right to make changes to this site and these Conditions at any time.  

 

Privacy We keep your personal information private and secure. 

 

When you make a purchase from our site your personal information is only used to process your orders, to keep you updated on your orders and to personalize your shopping experience. 

 

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to Crystal Chrysalis site.  

 

You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. 

 

When entering any of our contests or prize drawings, you provide your name, email address and mailing address.  If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Crystal Chrysalis site. 

 

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

 

~Crystal Chrysalis~

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